1. Introduction
Amrani IT Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our managed IT support services.
We are registered in England & Wales. This policy complies with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. What Data We Collect
2.1 Enquiry and Contact Data
When you contact us or request information, we collect:
- Name and email address
- Company name and business sector
- Phone number (if provided)
- Message content and any attachments
- IP address (via Cloudflare analytics)
2.2 Client Data (During Service Delivery)
For clients under a service agreement, we collect and process:
- Client contact and billing information
- Network and system information (for monitoring and support)
- User accounts and access logs (as necessary for support)
- Incident reports and ticketing data
- Usage analytics via our monitoring tools
2.3 Website Interaction Data
Our website uses Cloudflare for hosting, CDN, and DNS services. Cloudflare may collect:
- IP address and geolocation data
- Browser and device information
- Page visit patterns and analytics
3. How We Use Your Data
We use your data for the following purposes:
- Service delivery: To provide, maintain, and support our managed IT services
- Communication: To respond to enquiries and provide customer support
- Billing and administration: To invoice clients and manage contracts
- Legal compliance: To comply with legal and regulatory obligations
- Security and fraud prevention: To protect our services and detect abuse
- Website analytics: To improve our website and services (via Cloudflare)
4. Legal Basis for Processing
We process your data on the following legal grounds:
- Contract: Processing necessary to perform a service agreement with you
- Legitimate interest: Processing necessary to run our business, respond to enquiries, and improve services
- Legal obligation: Processing required by UK tax law, company law, and employment law
5. Third Parties and Data Sharing
We do not sell your data. We may share data with:
- Cloudflare: For website hosting, CDN, and DNS services. See their privacy policy at cloudflare.com/privacy
- Subcontractors: Technical support partners or specialists necessary to deliver services (under data processing agreements)
- Legal authorities: When required by law (law enforcement, court orders)
6. Data Retention
- Enquiry data: Retained for 2 years from last contact, then deleted
- Client data during contract: Retained for the duration of the service agreement
- Client data after contract end: Retained for 6 years to comply with UK accounting records legislation
- Website analytics: Cloudflare retains data according to their retention policy
7. Your Rights Under GDPR
You have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right of rectification: Correct inaccurate or incomplete data
- Right of erasure: Request deletion of your data (subject to legal retention requirements)
- Right of data portability: Receive your data in a structured, portable format
- Right to object: Object to processing of your data for legitimate interests
- Right to withdraw consent: Withdraw consent if processing is consent-based
To exercise any of these rights, contact us at hello@amrani.support.
8. Cookies and Tracking
Our website does not use marketing or tracking cookies. Cloudflare may set essential cookies necessary for website function and security. These are exempt from consent requirements under UK privacy law.
9. Data Security
We implement technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. However, no transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to protecting your data.
10. Changes to This Policy
We may update this policy periodically. We will notify you of material changes by updating the "last updated" date below. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, contact us:
- Email: hello@amrani.support
- Company: Amrani IT Ltd, Registered in England & Wales
Last updated: April 2026